IR Jobs Galore!

Some of the positions IRs The Marina Bay Sands
& Resorts World at Sentosa will be needing to fill:

Beverage Servers
Lead Cooks
Line Cooks
Laundry Attendants
Lead Slot Technicians
Stewards
Hardcount Clerks
Casino Cleaners
Security Officers
Dining Room Attendants
Warehouse Staff
Sound and lighting engineers
Artists
Singers
Dancers
Tour guides
Tour coach drivers
Purchasers
Inventory checkers
Billing staff
Cashiers
Reservation staff
Meeting services staff
Guest Relations staff
Housekeeping staff
IT specialists
Special effects specialists
Human Resources staff
Administrative staff
Managerial staff
Casino operations staff
Accountants IT Financial Analysts
Finance Directors
Sales Managers
Director of Retail Operations
Megajackpots Operations Coordinator
Executive Chefs
Slot Technicians
Floor Supervisors
Dealers
IT Managers
Pit Managers
Network Engineers
Slot Performance Managers
Concierges
Slot Shift Supervisors
Pull Tabs Dealers
Compliance & Regulatory Affairs Officers
Buffet Bussers
Integration Engineers
System Operations Trainers
Service Technicians
Gaming Systems Field Support Officers
Installation Specialist
Marketing Services REP
Installation Specialists
Electricians
Plumbers
Builders
Sports instructors
Life guards
Rooms Revenue Manager Hotel Operations
Casino Cashier Shift Managers
Table Games Managers
Casino Controllers
Assistant Casino Controller
Operations Analysts
Purchasing Managers Gaming
Rooms Revenue Manager Hotel Operations
On-call Dealers
Dual Rate Floor Supervisors
Floor Supervisors
Planning Officers
Service Quality Managers
Cage Directors
Slot Technical Supervisors
Administration Managers
Assistant Executive Chefs
Food And Beverage Directors
Slot Shift Managers
Promotions/Special Events Managers
Keno Shift Managers
Off-site Sales Managers
Slot Analysts
Revenue Auditor Clerks
Table Games Floor Supervisors
Director of Hospitality
Casino Controllers
Resort Services Supervisors
Benefits Specialists
Employee Relations Coordinators
IT & Customer Development Managers
Production Planners
Food & Beverage Buyers
Beverage Managers
Training And Employee Development Managers
Slot Administrators
Assistant Facilities Managers
Poker Supervisor
Assistant Hotel Managers
Housekeeping Managers
Casino Hosts
Valet Attendants
Slot Attendants
Dish Washers
Food Servers
Shuttle Drivers
Heavy Duty Casino Cleaners
Food Runners
Front Desk Clerks
Warehouse Managers
Cage Cashiers
Executive Hosts
Accounting Officers
Directors of Surveillance
Planning & Logistics Specialists
Hotel Sales Managers
Beverage Supervisors
Retail Shop Staff
Director of Retail Operations
Health & Wellness Officers
Shared Services Managers
Hotel Operations Managers
Internal Auditors
Bartenders
Surveillance Agents
Casino Events Managers
Guest Room Attendants
Room Inspectors
Surveillance Operators
Training Coordinators
Restaurant Managers
Kitchen Managers
Pastry Chefs
Players Club Supervisors
Call Center Service Coordinators
Wardrobe Attendants
Benefits Administrators
Internal Communications Managers
Public Relations Officers
Marketing Database Managers
Pit Managers
Front of the House Service Trainers
Buffet Managers
Director of Hotel Operations
Shift Manager of Bingo
Table Games Managers
Purchasing Managers
Count Room Supervisors
Trainers
Training Administrators
Slot Technical Managers
Security Training Specialists
Poker Room Managers
Casino Systems Administrators
Environmental Compliance Specialists
Air Compliance Specialists
Public Safety Officers
Programme planners
Tour Itinerary planners
Celebrity Managers
Show Producers
Market Researchers
Product Range Planners
Tour Promoters
Photographers
Videographers
Product Marketers
Graphic Designers
Maintenance Staff
F&B Staff
Finance Officers
Horticulturists
Landscapers
Maintenance engineers
Chefs
Bakers
Waiters
Porters
Receptionists
Programme Purchasers
Product Designers
Marketing Officers
Promotions Planners
Customer Service Staff
Printing Staff
Programmers
Sales people
etc.

Job descriptions for some of the positions that need to be filled by IRs Singapore
Please note that the job descriptions below are generic and do not represent IRs.

Casino Hosts
Casino hosts spend a large portion of their time actually out on the casino floor ensuring that the VIP customers are being well cared for. In many regards, the job also functions as a part of the sales and marketing department; however, there is an extensive amount of hands-on customer relations involved, therefore, individuals who are naturally people oriented usually fit well into this position. Casino hosts work to answer questions VIP customers or ‘high rollers' may have as well as to do whatever they can to make sure these special customers feel welcome. This may include obtaining entry for customers into the floorshows, providing compensation for free accommodations for customers as well as handling other freebies and perks for VIP customers. Casino hosts provide courteous, professional prompt service. Duties include greeting guests at the main entrance of the casino as well as at the Guest Services Desk. Key strategies for performing well in this position include quickly learning and remembering repeat VIP guests and making sure these customers are always greeted by name on subsequent visits. The position of casino host naturally requires excellent communication and customer service skills as well as a good overall knowledge of casino operations. Interested individuals should also be proficient in computer operations. It is important to understand that unlike many other casino jobs the position of casino host does not typically involve tips from the customers. The position may include sales commissions as well as bonuses. Educational and experiential requirements may vary from one casino to another. Generally, most casinos require at least a diploma. Prior customer service related experience is also generally required with prior casino experience highly preferred. Interested individuals may find it easier to work first in an entry-level in the casino industry and then transition to the position of casino host. Individuals with friendly personalities typically perform well in this type of job. Most casino hosts must be willing to work flexible schedules including evenings, weekends and holidays. Casino hosts may or may not be required to wear a uniform, depending on the rules of the casino where they work. A well-groomed appearance is an absolute must at all times; however. Some casinos may require successful candidates to pass a background check and drug screen before employment.

Casino Surveillance Officers
Due to the large amounts of money that flow in and out of most casinos, it is necessary for the assets of the casino to be protected at all times. Casinos, therefore, generally hire a variety of security and surveillance officers to monitor both the interior and the exterior of the casino to be sure nothing is stolen. Numerous surveillance officers usually work the casino per shift. Monitoring is accomplished through surveillance cameras and other types of devices which are often hidden. Many gamers often refer to this as the eye in the sky; however, it has proven to be quite successful in detecting any type of theft. Surveillance officers also maintain constant communication with uniformed security officers spread throughout the casino as well as other employees such as floor supervisors to notify them of anything amiss or possible problems. Duties of surveillance officers include monitoring the opening and closing of slot machines as well as money transfers. Surveillance officers also frequently monitor authorization to visit restricted areas of the casino as well as monitor customer and employee actions throughout the building. To efficiently accomplish their jobs, surveillance officers must have a good working knowledge of all games throughout the casino, how they are played and proper procedures for all games so they can be on the lookout for anything suspicious. Good communication skills and the ability to interact well with others is also important. Surveillance officers must be able to think and act quickly on their feet, making sound decisions based on the information available to them. This job may involve some level of stress and can become tense at times. Ideal candidates must be able to handle stress, focus efficiently on multiple tasks or areas at once and keep their cool. A high degree of attention to detail is also required for this job. Surveillance personnel must also be able to efficiently handle difficult customers. Most casinos require at least one to two years prior security experience; although this position is often considered to be an entry-level position. Surveillance personnel are generally paid by the hour, starting out at about minimum wage; although with time and experience, wages can go up. Tips are not involved. Surveillance officers may be required to work evenings, weekends and holidays, so they should be flexible and open in their scheduling. With time and experience it is possible to garner better schedules and pay.

Bingo Caller and Floor Workers
This position announces the numbers called through a microphone and also manages the selection system of the numbers. The caller is also responsible for verifying the winning numbers. It is the job of the floor worker to assist the players with making their bets and also with answering any questions the players may have. Both positions report to a supervisor. One of the major advantages to becoming a floor worker or caller is that you do not need to have prior work experience or extensive training. Excellent communication skills and customer service abilities are required as the positions involve detailed interaction with the public. It is important to understand that floor workers tend to receive generous tips, although these tips are not usually as high as that which waiters and card dealers typically receive.

Baccarat Dealers
The game of baccarat commonly involves four people with two dealers sitting side by side at a long table. Across from them stands a caller and finally there is a individual known as a ladderman positioned above the table. It is the job of the ladderman to supervise the action on the table as well as to resolve any disputes or problems that might arise during the course of play. The ladderman will also declare winning and losing hands. The two dealers handle all losing and winning bets as well as track commissions of the players. While each person in the game technically has a different name, all positions are referred to as dealers. Therefore, if you are interested in becoming a baccarat dealer, it is essential to learn the job requirements of all positions. Requirements for this job description include manual dexterity, excellent communication skills and the ability to think and act on your feet. Good math skills are also necessary. Baccarat dealers often invoke an image of sophistication as most establishments require their dealers to dress in tuxedos. The game also tends to lend itself to a more sophisticated crowd as many casinos have minimum bets starting at $25. The upside to this for dealers is that big tips can often be expected, at the very least when a player has left the table and definitely after a large win. While prospective dealers must actually learn three different positions, the game is somewhat easy to play and also engenders a more relaxed atmosphere than many other casino games, particularly craps, poker and blackjack. It is important to understand; however, that after dealing for a while this can lead to tedium; therefore, if you like fast action this might not be the right position for you. One of the advantages to this position; however, is that there tends to be less aggression show from the players towards the dealers. Most baccarat dealers earn an hourly wage. Tips can make up a large portion of a dealer's income. It is also important for prospective baccarat dealers to be aware that there are actually two different versions of baccarat played in American casinos; minis and doubles. Individuals wishing to be hired in the capacity as a baccarat dealer would do well to become well-versed in both. Keep in mind that while a baccarat dealer can earn a good income, this type of job is better suited for more laid-back, relaxed individuals.

Blackjack Dealers
Blackjack is one of the most well known of all casino games and is quite comfortable for many players because they can sit while they play. Blackjack dealers, conversely, must stand on their feet for long periods of time. A shift usually consists of several hours at a time; therefore, this position may not be well suited for individuals who cannot stand for long periods of time. Blackjack dealers commonly wear a type of casino uniform; however, this can vary from one casino to the next. It commonly consists of a themed costume based on the theme of the casino; however, it may also be comprised of black pants, a white shirt and an apron. Fancy western wear is also commonly worn. It is important to understand that unlike many casino games, in blackjack the dealer has control of the game. He or she must shuffle and deal the cards but will also pay winning hands, change cash into house chips and take losing bets. In addition, the dealer will change chip colors for the players as well as answer questions and at times provide guidance. It is the blackjack dealer's responsibility to decide when the cards will be re-shuffled and when it is time to break a new deck. These are important decisions as they do have an impact on the outcome of the game. Many players feel that reshuffling can end a good winning streak. The dealer can also control the speed of the deal or even interrupt a player's concentrate during the game, thus affecting the outcome as well. Interested individuals should have excellent communication skills as they may need to handle problematic customers. They should also be able to count quickly and have good manual dexterity. Blackjack is typically a very social game, one in which the players chat with one another as well as with the dealer. Individuals who do not like to make small talk may not be well suited for this type of position. In addition, it is important to understand that players can turn on the dealer and become aggressive if they lose. The general rule is for the dealer to be tipped. Dealers bring in an hourly wage in addition to tips, which can comprise a large portion of their wages. Depending on the casino where you apply, prior experience may be required.

Pai Gow Dealers
Pai Gow dealers have the responsibility of operating the game in accordance with both house and government rules. This game is somewhat different than other casino games because there are no built-in odds that favor the house. To counter this problem the casino receives a 5% commission from all winnings. Pai Gow dealers randomly mix the tiles on the table before the beginning of each game. This is known as washing the tiles. The tiles are then divided into equal stacks and the dealer rolls three dice to decide which players is given the first stack of tiles. The dealer must also be able to assist the players, particularly if they are unable to read their tiles and need help in arranging their tiles. While dealers can provide some assistance to players in creating the best hands from the tiles they receive the dealer does not indicate to the player how much he or she should bet. Pai Gow dealers should have excellent people and communication skills as this position requires interacting with the public for long periods of time each shift. They should also thoroughly understand the game and be able to count quickly as well. Pai Gow is generally very fast-paced, so individuals who are energetic tend to be well suited for this position. This type of position does involve tips, usually generous. Those dealers who have been particularly helpful and friendly generally earn higher tips. Pai Gow is played with 32 tiles that are imprinted with dots. The Pai Gow dealer places the tiles on the table in a random order and then arranges them in stacks of four. The game begins with the dealer rolling three dice to determine which player obtains the first stack. The remainder of the tiles is then given to the other gamers. Each player and dealer is provided with two hands. The goal for the player is to be sure he gets 2 hands that are higher than the bank. Each player also has an opportunity to be the bank. When it is the player's turn to be the bank he must pay the winnings. If he wins; however, he is allowed to keep all the winnings for the round. To win, a hand must have a particular combination of numbers and characters. While the game tends to be fast paced when people are playing because many casino customers are still unfamiliar with the game, there can be shifts when there is virtually no one playing. These times can be tedious and boring. The good news; however, is that when a player does decide to play he or she will usually remain for a long period of time and frequently provide large tips.

Casino Managers
The position of casino manager falls at the top of the corporate ladder for most casinos. Several years administrative experience is generally required for this position. In most cases this means at least seven years related experience. That said, it is possible for individuals interested in this type of work to begin in an entry level casino position as a dealer, later on as a pit boss and then eventually as a casino manager. This position requires extensive duties; however, the main responsibility of casino managers is to make sure casino games are operated in accordance with government regulations. There is some room allowed to modify games, including providing the casino with more of an edge; however, government regulations do apply and casino managers must be fully aware of these regulations. In addition, it is the job of the casino manager to continually monitor the finances of the casino and most importantly make sure that the casino is making money. Other primary job duties include handling customer complains and supervising casino floor personnel. Casino managers also frequently oversee customer rewards programs and focus a portion of their time on special guest accommodations, particularly those for ‘high rollers.' Most casino managers put in long hours; including evenings, weekends and holidays. As the casino manager supervises a large number of individual he or she will also work toward developing a team of employees dedicated to excellent customer service. As government regulations regarding gaming changes, the casino manager must ensure he or she is kept abreast of these changes and that their casino is in compliance with any new regulations. It is also necessary to keep an eye on customer credit limits as well. Casino managers also must enforce security measures to ensure guest safety as well as the security of house assets. Employee scheduling and staff training are also responsibilities of the casino manager. Interested individuals should understand that stress can be a part of the job. While casino managers are usually paid an annual salary. Individuals interested in becoming casino managers should be able to work with a diverse population and have excellent people skills. Casino managers must also have excellent math skills as well as the ability to remain calm and cool headed. For the most part, the casino management industry is still primarily dominated by males, although some casinos are managed by women.

Uniformed Casino Security Officers
Uniformed security officers work in the casino security department. At most casinos this is considered to be an entry-level position; although prior security experience is a definite plus. Most uniformed security officers roam the casino, patrolling the premises to make sure order is maintained as well as to report any problems to the security supervisor. In some casinos, this may only be a seasonal positions; depending on how the casino operates. Due to the fact that this is an entry-level position, most uniformed security officers start out making minimum wage. This job does not involve tips, which can account for a large portion of income for other casino industry jobs. Uniformed security officers also generally must be willing to work evenings, weekends and holidays. Although the starting salary for this position is typically low, there is room for advancement to a surveillance officer or supervisor position, which may involve better scheduling and pay. Uniformed security personnel wear a uniform as specified by the casino in which they work. In addition, most uniformed security officers spend a large portion of time on their feet, standing and/or walking; which may be strenuous for some. They are typically stationed at the entrance to the casino or on the floor where most of the action occurs. The officer is generally in continual communication with surveillance personnel who are monitoring the casino via cameras and other devices. When a surveillance officer notes a potential problem he or she may report it to the uniformed security officer to check out. Uniformed security officers work directly under the direction of a security supervisor. Because security officers frequently may need to deal with difficult customers and situations they must have an assertive personality; however, they must be able to act discreetly. Most casinos do not wish to have a big disturbance that will be noticed by or upset other patrons. Persons interested in this type of work should be able to stand and walk for long periods of time, should be comfortable dealing with difficult people and situations and should have an eye for detail. In addition, prior security experience is a plus. Uniformed security officers must be able to think and act quickly on their feet as well as make sound decisions based on the information available to them. Ideal candidates must be able to handle stress, focus efficiently on several tasks or areas at once and keep their cool.

Poker Dealers
Poker dealers work in one of the most popular games in the casino. Depending on the casino, the dealer may work in a private room or in an area that is simply separate of the main floor of the casino. Unlike many other casino games which involve multiple dealers, poker only involves a single dealer. It is the responsibility of the poker dealer to shuffle the cards, change cash into casino chips, ensure all antes have been calculated and deal the cards as the game starts. The dealer also checks to make sure that bets are correct and determines which player places their bet first. The primary responsibility of poker dealers is to make sure the game is played according to the rules and prevent any cheating that might occur. At the end of the round the poker dealer also checks the hands to determine and verify the winner. One of the major advantages of the poker dealer position is that the dealer is rarely harassed by players, unlike other casino games, because the players are actually playing against one another and not the house. Persons interested in becoming poker dealers should have a thorough understanding of the game, which can have many variations and numerous betting methods. The game involves two packs of cards that form a single deck. Different types of poker that can be played include stud, five-card, high hand and low hand. The goal of the game is to get the best combination of cards per the rules of the game. Regardless of which type of poker is played a successful game involves skills, bluffing and luck. In addition to good technical skills and knowledge of the game, prospective poker dealers should also have good manual dexterity, excellent communication skills and people skills. Poker dealers frequently spend long periods of time sitting or standing and interact with people throughout their shift, so it is important to have good stamina and enjoy working with people. They should also be able to add quickly, count out chips and money rapidly. Dealers are typically paid an hourly wage, better than many positions. There is the potential to earn tips and tokes for poker can be quite generous, especially since the winnings in poker are often larger than in many other casino games. As poker often attracts high roller casino patrons, many poker dealers do quite well with tips.

Slot Technicians
Slot technicians, unlike many other casino industry positions, must have a background knowledge in mechanics or electronics as well as specialized training for their field. These positions are also frequently referred to as slot mechanics because it is the job of the technician to troubleshoot and repair slot equipment that is not working properly. Considering the large amount of use that most slot machines receive on a daily basis, especially in large casinos, this can be a busy job, with little down time. Slot technicians are often considered to be an integral part of the casino's staff because he or she must keep the slots running; which tend to generate a large percentage of the casino's daily revenue. Ideal candidates for the job should be able to work on tight schedules and be dependable and reliable. They must also be efficient and quick at their job, with the ability to handle the repair and servicing of several machines throughout their shift. Since slot machine technicians frequently handle large amounts of money as they service the machines in the industry they must also be trustworthy as well. As machines must be repaired accurately and in as little time as possible, there can also be a certain degree of stress involved in this job and working against the clock. When machines are down, the house loses money and this can create a certain degree of pressure for the technicians to get them up and running again. Due to the high level of training and background knowledge required for this job, along with the low turnover rate, most applicants will find there are few entry-level positions open. The best options for finding open, entry-level positions are in new casinos. Slot technicians may be paid either a salary or an hourly wage. It should be understood that this position, unlike many casino jobs, does not involve the possibility of tips. Unlike other casino industry jobs slot technicians generally do not have to worry about interacting with the public; which can be a bonus for many people and a disadvantage for others. If you are the type of person who truly enjoys interacting with the public this might not be the right position for you. Persons well qualified for this type of work will have background knowledge and experience in working with mechanics and electronics; preferably with prior experience and specialized training.

Slot Hosts
Slots host positions are somewhat similar to the position of casino host. As such it technically falls into the category of sales and marketing; however, persons in these positions spend a large majority of their time directly on the casino floor, interacting with the customers who are playing slots. It is the responsibility of the slot host to greet the customers and welcome them into the casino, introducing them to slot club promotional programs. This includes setting up new accounts and issuing promotional items such as coupons and comps to repeat and VIP customers. Slot hosts may also develop direct mail campaigns and other new promotions to draw in additional customers. Excellent customer service and people skills are a must along with good communication and computer skills. Most casinos require at least a high school diploma for entry into this position. Prior casino experience, marketing and sales experience as well as experience working with the customers are generally preferred by most casinos. Slots hosts are typically paid a regular salary; however, there is the potential to earn more through commission bonuses and incentives that are paid on top of regularly salary earnings. These incentives and bonuses can be substantial for hosts who perform well and those who work in larger casinos. This position may require working evenings, weekends and holidays so individuals interested in becoming slot host should be flexible in their scheduling. There is room for advancement to other higher ranking positions, such as supervisor, which involves higher salaries and better scheduling. To a degree, slot host positions are considered entry level; however, interested persons can move up from the ranks of cashier and change attendants. Slots hosts frequently spend a large portion of their shift on their feet working directly with the public, which can be strenuous at times. Most slot hosts; however, feel that this is a fun job to have as they are working to make their customer's experience in the casino a positive one. Individuals who enjoy creating new marketing campaigns will also enjoy that aspect of the job as well. Unlike many other casino industry positions which require staff to wear a uniform, slot hosts are generally allowed to dress in regular, professional attire. Persons interested in becoming a slot host should be upbeat, have a friendly personality and a high degree of energy and creativity.

Roulette Dealers
Unlike many other casino games which require numerous dealers at once, such as baccarat, roulette only involves on dealer working the game at a time. It is the responsibility of the roulette dealer to change casino chips or cash into roulette chips. He or she also spins the wheel, drops the ball and makes sure that all bets are place on time. The roulette dealer also pays off all winning bets and as players leave the table he or she must change the roulette chips into cash or casino chips. The game consists of a wheel that has numbered buckets; 1-38. The buckets are colored a combination of red and black; with two buckets colored green to act as separators. Up to ten players can play roulette at one time and if the evening is particularly busy this area can become crowded. Gamers play with chips that are only for use at the roulette table to place bets on odds or evens, random numbers, groups or black or red. A minimum stake is generally required which means the player must purchase a minimum number of chips. After bets have been placed the roulette dealer turns the wheel clockwise and then tosses a small ball on the edge of the wheel. The payout of the bet is determined by the betting method. Skills required for this job include a through understanding of the game and how it is played. In addition to good technical skills prospective roulette dealers also must possess excellent communication skills and people skills as well as the ability to add and count out cash and chips efficiently and quickly. Dealers typically are paid by the hour. There is the potential present to earn tips, which can be quite generous, especially if players have won big. Dealers who are particularly outgoing, helpful and courteous often earn larger tips. One of the disadvantages to this position is that there may be times when there is no one playing the game; primarily because roulette is not as popular as other games such as craps or blackjack. This can mean the dealer is left standing around for long periods of time with virtually nothing to do and with no opportunity to earn tips.

Pit Clerks
The pit clerk position is an entry-level casino industry position. Workers employed in this position work in the pit area of the casino, the main hub of activity. This is the area where floor staff and pit bosses monitor the game play. It is the responsibility of the pit clerks to assist the pit bosses in looking up betting histories to determine comp rates as well as track the current average bets of players. Other job duties include issuing markers, per the directions of the pit boss as well as entering forms into the computer system of the casino. These job duties require skills such as the ability to type accurately and quickly. As such prior data entry experience is an advantage when applying for this position, such as working as a secretary, receptionist or data entry clerk. While the pit clerk position is an entry-level position, there is the opportunity for advancement from this position to dealer positions. Pit clerks typically are paid by the hour. It should be understood that pit clerks do not receive tips, which can be a large portion of income for many other casino positions, such as dealers. While the pay for a pit clerk position is not as good as many other positions, one of the major advantages to this position is that it allows an individual interested in moving up in the casino industry the opportunity to build experience as well as make important contacts. Working in a pit clerk position is often viewed as an investment for many people who are looking to break into the casino industry and who are hoping to land better paying positions later on. Due to the continuous data entry required of this position, the tasks can become tedious and repetitive at times. Therefore, individuals who are bored easily may not be well suited for this type of position. In addition, persons interested in working at pit clerks should understand they will be working directly under the supervision of a manager. Those who prefer a more independent working environment may find this restrictive. There is also not much time for social interaction with gamers as there is in many other positions in the casino industry. Still, for an entry-level position that does not require extensive prior knowledge or experience, the pit clerk position is an excellent place to start.

Casino Floor Workers
A floorperson in the casino industry works directly under the supervision of the pit boss. It is the responsibility of this person to supervise the play of games at numerous tables and to specifically ensure that there are no house rules broken and that there is no cheating occurring. The floorperson often also maintains equipment and supplies as well as coordinates dealer schedules. Unlike many positions which are often entry-level the floor position is a mid-level position in which employees do report to the pit boss. In many cases, dealers are promoted to the floor positions because they have an excellent understanding of how the games are played. While this move is often considered a promotion and does involve management work it is important to understand that in reality many individuals making the transition often end up taking a cut in pay because they are no longer receive tips. This should be considered carefully, particularly by those dealers who are accustomed to bringing in large tips. Individuals working in this capacity can expect to make decent $$$ per year. Those who advance to the pit boss position and who have extensive experience can expect to earn a lot more; particularly if they have a degree. Individuals interested in this type of position should have a thorough understanding of casino games. As previously mentioned, most casinos require prior work experience as a dealer, generally several years of related casino experience. Individuals should also have excellent attention to detail as well as being authoritative and assertive when it is necessary to evict a player from a game due to dishonesty. As one can imagine, this can result in difficult confrontations between floor workers and customers as well as potentially dealers and floor workers. In addition to monitoring players, floor workers must also monitor their own dealers to ensure they are not engaging in suspicious behavior activities as well. They also frequently handle customer concerns and complaints. Besides monitoring games to be sure they are played according to house rules, floor workers may also monitor all games to be sure they are in compliance with government regulations, therefore knowledge of those regulations is required. Persons interested in this line of work should also have excellent organizational skills as they will often be handling the schedules of numerous individuals. Good people skills are a must as this position requires extensive interaction with the public.

Keno Writers and Runners
Keno is somewhat similar to Keno and as such requires a large number of staff to manage the game. Players hand tickets and make wagers before numbers are drawn. This is done either at the keno writer station inside the keno lounge or with a keno runner who works other areas inside the casino. The keno wrier will take the player's master ticket and then mark the numbers on a duplicate ticket and give the copy back to the player. The master ticket is then retained by the keno writer. In one shift a keno writer can easily handle hundreds of wagers and must be able to accurately decipher what the player has written. As one can imagine, this can become a boring and tedious task over time; therefore, individuals who become bored easily may not be well suited for this position. The keno writer must be able to decipher the numbers the player has chosen as well as the game and date on the ticket. Keno runners who work the entire casino are on their feet for long periods of time and are constantly on the move, particularly in large casinos. It is the job of the keno runner to bring the master ticket to the keno writer and then return the duplicate ticket to the player. In some casinos the keno runner also acts as a bank for the game. These runners take the money for the bets and also pay winners who have won after the game has ended. Both the keno writer and runner position require excellent customer service skills, attention to detail and the ability to calculate numbers accurately and quickly. Since keno runner and writer positions involve working with the people for extended periods of time good people skills and personality are a must. Like many other casino positions, keno writers and runners should understand they will often take the brunt of disgruntled gamers who have lost. In most casinos, keno runners and writers will undergo specialized training before actually beginning their work. Keno runners and writers typically earn slightly better than minimum wage. There is the opportunity to earn tips; however, tips generally are not as frequent or as large as in other games. The best opportunities to earn tips come from gamers who are picking up winnings. Keno games are primarily only played in Nevada casinos - and Singapore???

Change Attendants
As more casinos are making the decision to increase the number of slot machines they have on their floors there has also been an increase for support staff in these areas as well. Many of these support staff fall into the category of change attendants, also sometimes known as change specialists, floor change attendants or slot change persons. The primary job duty of change attendants is to sell change to customers who are playing in the slot area of the casino. Depending on the casino, some change attendants bring a cart around with them as they make their rounds of the slot machines. Because change attendants frequently handle large amounts of money, thousands of dollars at once, these carts can be quite heavy.
Many change attendants also work as cashiers for large slot machine wins. In this way, instead of the player receiving a large mound of coins; they would receive a portion of their winnings in coins from the machine and the remainder in bills paid by the change attendant. The ability to make accurate change is an essential. Interested individuals should understand that this job does require long periods of time walking, standing and pushing a heavy cart. Due to this, some may find the job to be somewhat strenuous. Change attendants also frequently work evenings, weekends and holidays. This job is typically considered to be an entry level position and as such does not generally require any prior related work experience. Most change attendants begin earning minimum wage; however, the potential is open to earn more from tips. The amount of tips will vary; however, if a gambler wins big on the slots it is not unusual for the change attendant working the area to receive a generous tip. While winners may be generous, it is also important to keep in mind that some players can become rude when they lose. Change attendants must be able to accurately count and maintain large sums of money, which can be stressful at times. Due to the large sums of money handled, prospective change attendants generally must undergo a background check. Individuals interested in this type of work should have excellent customer relations skills as they must interact with people throughout most of their shift. Previous cashiering experience can be an advantage when entering this type of work.

Craps Dealers
Four people are typically involved managing the game of craps, similar to the way in which baccarat is managed. One person, known as the box attendant, supervises the game as well as monitors the bankroll. This person also referees any disagreements as well as watches the play and determines the validity of dice rolls. If the evening is particularly busy the game may require two box attendants. Another craps dealer is known as the stick because he or she uses a stick to push the dice toward the thrower after a roll. This person is located just opposite the box attendant. It is the responsibility of the stick to supervise the center play area. The stick also announces the number on the dice following every roll. It is important to understand that the person filling the role of stick should be a social, people person who has excellent communication skills. Many players feel that a stick who comments frequently enhances the atmosphere of the game. The remaining two dealers actually interact with the players, who are located at the end of the table. These dealers exchange chips for cash as well as handle the stakes and payouts. Craps dealers typically start out at slightly better than minimum wage. There is also the potential to earn tips; which can be generous. Dealers who are particularly friendly, out-going and exhibit a lot of energy typically earn higher tips. Working as a craps dealer does require some special training in that dealers must understand the techniques as well as the rules of the game. The craps table looks similar to a billiard game board, with the most important piece being the dice. The player who throws the dice is known as the shooter. Different types of bets can be made including pass line bets and line bets. Because the game requires a combination of knowledge, skill and luck it is widely considered to be a difficult game to master. Due to the training required, this is not an entry-level position. Manual dexterity is also an asset as dealers must use both hands with quite. Individuals filling these roles should be able to think fast on their feet and be able to count accurately and quickly. Of course, excellent people skills are also important as this position largely involves working with the public. Craps dealers are generally required to stand on their feet for long periods of time. Those interested in working at the craps table would first learn all the positions through specialized training. Craps dealers need good communication skills, manual dexterity, and the ability to think and act quickly, as this is usually a high-energy game. Math skills, also, are a must. Casinos rotate their craps dealers so each gets a turn at a different function and will stay sharp. Dealers are allowed to remind players to pick up their winnings before the next roll or may even advise them on good bets.
Dealers earn an hourly wage,  with tips making up a large portion of their income. Since players at a craps table are usually extroverted and friendly due to the physical nature of the game, they tip frequently.
 
Cage Cashiers
The financial hub for any casino is a cage area where most of the largest financial transactions take place. This includes the issuance of lines of credits to customers who have been authorized by casino execs and credit managers. It is the responsibility of cage cashiers to record all cash that is coming into the cage area and the source from which it comes; which can be numerous. The cashier will commonly count out the cash as well as perform some simple accounting duties. He or she may also help with troubleshooting if there are any problems getting everything to reconcile. An inventory in which all cash and equivalents including credit slips and chips is also typically conducted at least once daily and sometimes between shifts as well. Cage cashiers also have the responsibility of handling chip exchanges for customers as well. Some cage cashiers may also be required to work their way around the casino making chip exchanges and then return to the cage where they process and reconcile those transactions. Because of the duties involved in this position, interested individuals should have excellent organizational and mathematical skills. Often prior cashiering experience is required. Excellent prior experience includes working as a cashier or working in any type of bank or financial institution. It is important to understand; however, that the cage cashier position is considered to be entry-level and reports to a lead cashier. Most cage cashiers are paid hourly at just over minimum wage and do not earn any tips. A few cashiers may be paid a salary; however, tips are generally not included.
If you are interested in working in the casino industry this is an excellent place to start even though there are no tips and the salary does tend to be somewhat low. There is room to advance to a supervisory position, which generally pays better, as well as possibly other positions within the casino over time, as it allows you to get a ‘feel' for the industry as a whole.
Interested individuals should understand that this position involves a lot of routine duties that can become tedious; however, excellent attention to detail is required at all times. One of the major advantages to this position is that most cage cashiers do not have to deal with difficult customers as do most other casino positions, particularly dealer positions. If you're interested in the casino industry this is a good place to consider starting.